Refund policy

 

Refund & Return Policy

 


We want you to love your Vida Aesthetics purchase. Please read our policy carefully before placing an order.

 

 

 

1. Return Period

 


We offer a 14-day return window starting from the date you receive your order. After this period, unfortunately we cannot offer a refund or exchange.

 

 

 

2. Eligibility for Returns

 


To qualify for a return:

 

  • The item must be in the same condition as received, unused, unworn, unwashed, with original tags and packaging.

  • A valid receipt or proof of purchase is required.

  • Items that do not meet these conditions will not be accepted.

 


⚠️ Please note: Products that have been opened, used, or show signs of wear will not be eligible for return.

 

 

 

3. Non-Returnable Items

 


For health, safety, and hygiene reasons, the following items cannot be returned under any circumstances:

 

  • Personal care or beauty products (including skincare and cosmetics)

  • Custom or personalized products

  • Sale items or gift cards

  • Hazardous materials, flammable liquids, or gases

 

 

 

 

4. Damages and Issues

 


Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at info@aestheticsvida.com. We will evaluate and provide a solution.

 

 

 

5. Exchanges

 


We do not offer direct product exchanges. If you would like a different item, please submit a return request (if eligible) and place a new order once the return is approved.

 

 

 

6. Return Process

 


To request a return, email info@aestheticsvida.com. If your return is approved:

 

  • You will receive instructions and a return shipping label.

  • Items sent back without prior approval will not be accepted.

  • Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

 


Return address:

Vida Aesthetics

5040 NW 7TH ST, MIAMI, FL 33126

 

 

 

7. Refunds

 

 

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be issued to your original payment method within 10 business days.

  • Processing times may vary depending on your bank or credit card company.

  • If 15 business days have passed since refund approval and you have not received funds, please contact us at info@aestheticsvida.com.

 

 

 

 

8. Final Note

 


We reserve the right to refuse returns that do not meet these conditions. Please shop carefully and contact us prior to purchase if you have any questions about our products.